Hospital Policies

All urgent inquiries and appointment requests are addressed before the end of the same business day.
All non-urgent phone calls, emails, and text messages are responded to within 2-3 business days.
After review with Dr. Budgin, the support staff returns most calls as this allows you to receive answers to your concerns as promptly as possible.
Our office is closed on Saturday, Sunday, and Monday. Voicemail, email, and text messages are not monitored during this time. If you have an immediate concern, please contact your primary veterinarian or an emergency care center.

A deposit is required for initial consultations.
Twenty-four hours’ notice is required if you need to cancel or reschedule your appointment so that we can accommodate other pets in need of care. Canceling less than 24 hours in advance, as well as no-show appointments without a credible explanation, will sacrifice the deposit required for initial consults. Re-examinations will be charged a hold fee that must be paid to reschedule with our office and may be credited to a subsequent visit in compliance with this policy.

We understand that many pet parents travel from very far away and traffic, public transportation, weather, and other unpredictable variables may influence arrival time.
Arriving more than 15 minutes late for an appointment may require that your appointment be rescheduled so that we have adequate time to maintain the level of care your pet, as well as pet parents to follow, deserve.
When possible, and depending on the schedule and caseload, we may offer to have you drop off your pet, accommodate you over a staff break, between appointments, or at the end of the day.

All medication refills require 3 business days to fill and/or ship. Immunotherapy orders require 10-14 business days. In compliance with NY state professional practice guidelines and the state board of pharmacy, prescription medications and foods can not be refilled for more than a year from your pet’s last examination with our office.
We do not work directly with internet or human pharmacies but will provide you with a written prescription at your request. Please note that these may not be honored if emailed or faxed to a pharmacy. We make every effort to competitively price our products so you can receive them from a trusted source.
In compliance with state and risk management guidelines, all pharmacy (prescription and non-prescription, including topicals) are non-returnable. This policy is to protect your pet from receiving items that may have been tampered with or improperly stored.

All urgent inquiries and appointment requests are addressed before the end of the same business day.
All non-urgent phone calls, emails, and text messages are responded to within 2-3 business days.
After review with Dr. Budgin, the support staff returns most calls as this allows you to receive answers to your concerns as promptly as possible.
Our office is closed on Saturday, Sunday, and Monday. Voicemail, email, and text messages are not monitored during this time. If you have an immediate concern, please contact your primary veterinarian or an emergency care center.

A deposit is required for initial consultations.
Twenty-four hours’ notice is required if you need to cancel or reschedule your appointment so that we can accommodate other pets in need of care. Canceling less than 24 hours in advance, as well as no-show appointments without a credible explanation, will sacrifice the deposit required for initial consults. Re-examinations will be charged a hold fee that must be paid to reschedule with our office and may be credited to a subsequent visit in compliance with this policy.

We understand that many pet parents travel from very far away and traffic, public transportation, weather, and other unpredictable variables may influence arrival time.
Arriving more than 15 minutes late for an appointment may require that your appointment be rescheduled so that we have adequate time to maintain the level of care your pet, as well as pet parents to follow, deserve.
When possible, and depending on the schedule and caseload, we may offer to have you drop off your pet, accommodate you over a staff break, between appointments, or at the end of the day.

All medication refills require 3 business days to fill and/or ship. Immunotherapy orders require 10-14 business days. In compliance with NY state professional practice guidelines and the state board of pharmacy, prescription medications and foods can not be refilled for more than a year from your pet’s last examination with our office.
We do not work directly with internet or human pharmacies but will provide you with a written prescription at your request. Please note that these may not be honored if emailed or faxed to a pharmacy. We make every effort to competitively price our products so you can receive them from a trusted source.
In compliance with state and risk management guidelines, all pharmacy (prescription and non-prescription, including topicals) are non-returnable. This policy is to protect your pet from receiving items that may have been tampered with or improperly stored.